HitNSpin Casino - Player’s account has been blocked after withdrawal request.

Guys I’m desperately looking for someone to help me with hitnspin casino. I won 260€ and requested a withdrawal. They blocked my account all of a sudden even though I uploaded all the necessary documents of myself. Since then , nobody from hitnspin answers my mails and of course I can’t login to my account…

Hello Nikolina00,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Nikolina00

The support team addressed the question to you, please refer to the screenshot of the e-mail sent:

You never provided the answer.

Regards

Dear Nikolina00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Καλησπέρα , σας ευχαριστώ πολύ για την βοήθεια, κι όμως έχω απαντήσει στο παραπάνω μήνυμα του καζίνο όπως αναγράφεται στο στιγμιότυπο οθόνης που μου στείλατε , και εξακολουθώ να περιμένω. Δε γνωρίζω ποια έγγραφα μου δεν έχουν εγκριθεί γιατί δεν μου επιτρέπεται η είσοδος στον λογαριασμό μου.

Επιπλέον έλαβα αυτό το μήνυμα, τους απάντησα, αλλά έπειτα από αυτό καμία ενημέρωση.



Dear Nikolina00,

What issue did occur with your registration name? Is it different than the name on your ID?

Dear Nikolina00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Nikolina00. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.