The player from Greece won 260€ and requested a withdrawal, but the casino blocked his account suddenly despite submitting all required documents. The casino has not responded to his emails, and he is unable to log in.
Guys I’m desperately looking for someone to help me with hitnspin casino. I won 260€ and requested a withdrawal. They blocked my account all of a sudden even though I uploaded all the necessary documents of myself. Since then , nobody from hitnspin answers my mails and of course I can’t login to my account…
Hello Nikolina00,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Dear Nikolina00
The support team addressed the question to you, please refer to the screenshot of the e-mail sent:
You never provided the answer.
Regards
Dear Nikolina00,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Good evening, thank you very much for your help, however I have replied to the casino message above as shown in the screenshot you sent me, and I am still waiting. I do not know which of my documents have not been approved because I am not allowed to enter my account.
Plus I got this message, I replied to them, but after that no update.
Dear Nikolina00,
What issue did occur with your registration name? Is it different than the name on your ID?