The female player's account had been blocked after she had made a deposit to the casino. The casino representative had clarified that the block was due to the player having multiple accounts and using no-deposit bonuses on both. Despite the player's denial, the casino had provided evidence showing that both accounts were registered under the same details. Consequently, the complaint had been closed due to the player's breach of the casino's terms, which only allowed one account per user. The player had been reminded to adhere to these terms to avoid future issues.
HitNSpin Casino - Player's account has been blocked.
Amount: €300
HitNSpin Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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9 months ago
Hello gpatrycja468,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of payment method did you use? Does it belong to you under your name? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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9 months ago
Hello gpatrycja468,
Can you please answer to all the above stated questions? Also please write the text directly into the complaint and not by screenshots.
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9 months ago
Hello all
We will take a guess, and assume that the player does not understand the reason of the account block.
We are hereby informing, that the account was blocked due to multi-accounting and usage of no-deposit bonuses at both:
1st account - gpatrycj***68@gmail.com
2nd account - gpatryc***689@gmail.com
Kind regards
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9 months ago
Hello gpatrycja468,
Do you confirm that both of those accounts are yours?
Dear HitNSpin, would it be possible to forward a more visible connection between the 2 accounts as a proof to nikolas.b@casino.guru?
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9 months ago
Hello gpatrycja468,
So the second e-mail does not belong to you? How come they are so similar?
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9 months ago
Dear HitNSpin, would it be possible to forward a more visible connection between the 2 accounts as a proof to nikolas.b@casino.guru?
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9 months ago
Hello gpatrycja468,
After reviewing the proof provided by the casino we will be now forced to close the complaint as both accounts were registered under the same details.
Please always keep in mind that you can create only 1 account in any online casino as if you breach this term, the casino can ban you and void any winnings generated.
Best regards,
Nick
