The player from Germany reported multiple software issues on the casino's website, including erratic reel spins and unexpected game disconnections with unknown error codes. Additionally, she encountered a suspicious domain during gameplay that could potentially alter game visuals, highlighting concerns about the site's integrity. The Complaints Team extended the response time for the player to provide supporting evidence but ultimately had to reject the complaint due to a lack of response.
HitNSpin Casino - Player faces software issues on casino website.
Amount: €10,000
HitNSpin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Good day, I have encountered numerous software issues on this site. The reels suddenly spin faster, or I get kicked out of the game with error codes that the provider isn't even familiar with.
Then one thing led to another, and I had an IT specialist plug in my phone while I was playing. And behold, hitnspin contacted the domain async.hitnspin.com during the game. This site is entirely black and loads an unopenable file, and async in this case means that the response can modify the image of the reels. Further research revealed that the contacted domain uses iframing, which means that different combinations from the actually embedded ones can be displayed. Here are a few proofs:
Automatic translation:
Public
Public
1 month ago
Dear r7bjrkr78m,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
