The player from Germany had suspected that the casino was rigging games, alleging that the games were crashing during free spins mode and the winnings were consistently the lowest possible value. However, the player could not provide concrete evidence to back up his claims. We had advised the player to contact the relevant licensing authority or game providers if he disagreed with our decision. The complaint was closed due to lack of evidence.
HitNSpin Casino - Player experiences issues with a game.
Amount: €1,000
HitNSpin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 months ago
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2 months ago
Translation
For weeks, the gamomatspirle (rhf) has not been working. Every time you manage to get into the Red hot fire mode, the game crashes. You do get your winnings, but it's always the lowest possible amount, which seems very, very odd. I have tried using different browsers, deleting cookies, etc. I honestly feel quite cheated. I couldn't even tell you how many hundreds of Euros I have lost. I suspect the games are rigged!
Automatic translation:
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2 months ago
Dear kroemer1312,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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2 months ago
Translation
Yes I understand. But I can't prove that either. As well as. The fact is that the games crash in free spins mode and the winnings are always the same. Namely the smallest possible value. Which is strange. Yes, of course, good luck and bad luck... it can be, but it doesn't really feel like it.
Automatic translation:
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2 months ago
Thank you for your reply, kroemer1312. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.
If you do not agree with our decision, you can always contact the licensing authority you believe the casino has, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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