The player from Germany wants to close her casino account, but the casino is requiring her to verify the account first. She is uncomfortable providing her data for this process. The complaint was rejected as the player stopped responding.
HitNSpin Casino - Player can't close her casino account.
Amount: ??
HitNSpin Casino
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I want to close my account at this casino, but they're demanding that I verify the account first. This isn't normal. No other casino does this! I don't feel comfortable there and I just want to close the account. I don't want to provide my data there.
Automatic translation:
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1 year ago
Hello Sandyt83,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.
Did you request for self-exclusion or account closure? Since when are you registered in the casino? What is the exact reason you want to close your casino account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I haven't been registered there for very long and haven't deposited much either. I don't like the site itself. Yesterday I asked for the account to be closed in the chat. I was then told not to rush things and was offered to set limits, which I declined. I don't want to play there anymore. I also mentioned the reason in the chat. Then I was informed that I first had to have the account verified in order to close it. But since I don't have a payout or anything, I don't see the need to verify the account. So they have all my data and I don't want that. I just want to delete or close the account
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1 year ago
Hello Sandyt83,
Please keep in mind that account closure is not permanent anyway, you may reopen the account anytime you request it from the casino. In case you requested for self-exclusion, the verification is required otherwise they do not know who to exclude without any personal data.
