The player from Ireland had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The initial withdrawal request to LTC failed after 15 days, but a subsequent request to Skrill was processed the same day. The complaint was marked as resolved.
HitNSpin Casino - Player believes that their withdrawal has been delayed.
Amount: €350
HitNSpin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
I requested an LTC from HitnSpin on the 4th of June.
They told me it had been approved by their casino and was with their third party payment provider. This has still not been processed and no matter how much I chase they give me the same copy and paste response of it's the third party payment processor fault.
I'm not sure if the casin is having financial trouble or just being scammers.
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4 months ago
Dear shirlotano,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Hello!
According to our records, the withdrawal request amounting 300EUR was successfully completed at 17.06.2024 14:39:17 (UTC).
Dear player, can you please confirm the money was received?
Regards
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4 months ago
It failed after pending for 15 days to LTC. Then I re requsted to skril and it was processed same day.
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4 months ago
Dear shirlotano,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
