HomeComplaintsHITLOTO Casino - Withdrawal difficulties.

HITLOTO Casino - Withdrawal difficulties.

Amount: 10,000 ₴

HITLOTO Casino
Safety Index:Very low
Submitted: 18 Dec 2019 | Case closed : 17 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Миколп, a player from Ukraine, was informed that he should receive a call from the financial department about his withdrawal issues, but nothing new has happened since then.

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4 years ago
Translation

He requested a conclusion 11/26/2019. They wrote to wait 15 days, 12/17/2019 they wrote, wait for a call from the financial department and that the management knows about my problem. 12/18/2019 they say nothing new

Automatic translation:
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4 years ago

Hello Миколп.

 

Thank you very much for submitting your complaint. We completely understand that your situation is serious, and we appreciate that you are sharing your issue with Casino Guru team. We are sorry about the way you've been treated by the casino. Have you received any explanation from the casino regarding their approach?

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4 years ago

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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