Миколп, a player from Ukraine, was informed that he should receive a call from the financial department about his withdrawal issues, but nothing new has happened since then.
He requested a conclusion 11/26/2019. They wrote to wait 15 days, 12/17/2019 they wrote, wait for a call from the financial department and that the management knows about my problem. 12/18/2019 they say nothing new
Hello Миколп.
Thank you very much for submitting your complaint. We completely understand that your situation is serious, and we appreciate that you are sharing your issue with Casino Guru team. We are sorry about the way you've been treated by the casino. Have you received any explanation from the casino regarding their approach?