The player from Ukraine requested his withdrawal more than a month ago. It has been pending since. We closed the complaint as ‘unresolved’ because the casino failed to reply.
HITLOTO Casino - Player is complaining about a delayed withdrawal.
Black points: 40
Amount: 1,045 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
I applied for a payment on 11/22/19. And the payment still. I contacted the telegram and advised me to re-apply, which I did on 12/21/2019. But it did not help. They write in a chat to expect an answer from the Finnish department. But there is no answer. Yesterday I submitted a new application for withdrawal of funds. It has been more than two months after my first withdrawal request. In the chat they stopped answering my questions. What should I do?
Automatic translation:
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4 years ago
Dear Mikhail,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I will try my best to help you, but I must warn you that, unfortunately, it seems to be a common practice from HITLOTO Casino to ignore us completely in our attempts to mediate any kind of issue.
I would recommend checking casino review on our website before choosing one in the future. Please see the link below for HITLOTO’s review on our website (https://casino.guru/hitloto-casino-review). As you can see from all of the information in our review, HITLOTO Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
Additionally, please check our recommended casinos for Ukranian players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:
Finally, if there is any supporting information for your case, forward it to my email address petronela.k@casino.guru or post it here when replying. I will be waiting for your response patiently.
Best regards,
Petronela
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4 years ago
Translation
So I don’t have to hope for payment
Edited
Automatic translation:
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4 years ago
Dear Mikhail,
I understand your frustration completely and trust me, I would love to help you, which is the main reason why I will try again to contact the casino.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all attempts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from HITLOTO Casino as their representatives seem don’t care about the players.
HITLOTO Casino please be considerate and help us to resolve this matter. Thank you.
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4 years ago
We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Since we haven’t received any response from the casino regarding the issue (after numerous attempts to get in touch), we are forced to close the complaint as ‘unresolved’.
Unfortunately, it seems to be a common practice from HITLOTO Casino to ignore us completely in our attempts to mediate any kind of issue.
