Highway Casino - Player’s criticizing false advertisement of bonus.

I took a promotion my money went through very fast just like my last few deposits with them. Also my promotion had that I was to get free spins I did Bot receive them I contacted support and they did not reply to me. This casino is rubbish

Dear Sarah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hi yes I got a response back and they said it didn't apply to how much I deposited, which they should make that more clearer and easier to see when you take a promotion.

I'm sorry but I don't understand what exactly was the reason not to apply your bonus correctly. Could you please forward any relevant communication to petronela.k@casino.guru? Thank you in advance.

Dear Sarah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Additional comments from the player:

"Hi I deleted the email from them. But basically they said it was only if you deposited $100 you got the free spins. Which that was not clearly visible when I took the promotion I only deposited $50"

I have checked the Welcome Bonus terms and conditions, and this is what I found https://highwayjoin.com/bonus-terms:

"WELCOME BONUS TERMS

Once registration is successfully completed, the Player has access to the Welcome Package. It includes a 255% Deposit Match and 100 Free Spins.

Welcome Deposit Bonus can only be claimed for the first 2 (two) deposits.

Welcome Deposit Bonus comes with the wagering requirement of x33 for Slot Games, meaning that the Player’s deposit along with the Welcome Bonus needs to be played through 33 times respectively before any generated winnings can be withdrawn. The maximum cashout applied to the deposit is x35.

If the Player violates the T&C of the bonus during the wagering period, all the winnings are voided. However, 10% from the maximum cashout will be added on top of the deposit (in case the amount of winnings is lower than the amount of the maximum cashout, the Casino ensures 10% from winnings on top of the deposit)."

Could you please confirm that you have redeemed the following bonus offer? Have you tried the Wild Hog Luau slot game to see if the Free Spins are available inside?

Looking forward to hearing from you.

No it wasn't for that one it was for wild fire 7s

The coupon at the time was yourrecord and it was while the Olympics was on

The coupon code was yourrecord it was while the Olympics was happening. Now when I went to live chat I asked for my free spins and several times was ignored. Now even then why wasn't I told by the live chat that oh I didnt deposit enough was suppose to be only for $100 deposits 🤔

This was the promotion I took. Now it says nothing about needing to make $100 deposit to get the 30 free spins

I'm sorry, Sarah, but it is written in the T&C:

"The more you deposit, the more you get:

• deposit $50+ get 220%
• $200+ get 280% + 30FS on Wild Fire 7s"

Free Spins are mentioned only if you deposit more than $200.

I should of read properly note taken

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.