The player from Japan is facing issues with KYC approval at the casino, repeatedly providing explanations without success. They indicate that the MEXC exchange does not offer a service displaying a logo and address on deposit and withdrawal history.
Highroller Casino - Player's KYC verification is delayed.
Amount: 980 ₮
Highroller Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 10h 9m 56s
Case summary
13 hours ago
Public
Public
21 hours ago
Translation
My KYC is not getting approved
No matter how many times I explain, it doesn't get through
The MEXC exchange
doesn't have a service that includes a logo and address on the deposit and withdrawal history
Automatic translation:
Public
Public
15 hours ago
Dear hirokann0525,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Have you been informed what specifically seems to be a problem in verifying your account?
- Could you please advise how many days ago you requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Casino Guru is examining the case
