The player from Ontario deposited 20.00 to Highflyer Casino through an e-transfer. Although her bank confirmed the transfer was successful, the amount did not appear in the player's casino account. The player requested a 20.00 free play to resolve this issue. The Complaints Team was unable to resolve the issue due to the player's lack of response to follow-up inquiries.
High Flyer Casino - Player's deposited funds are not showing in the account.
Amount: Can$20
High Flyer Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
In year 2023 I deposited 20.00 to highflyer casino through e-transfer , and never recieved my deposit to play. I disputed it several days , waited and even contacted the e-transfer business and my bank. The bank said it went through , ad did e-transfer, but it did not , go to my highflyer account , so I could not play . Please give me 20.00 free play.
Public
Public
6 months ago
Dear Blessu-all,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Was it your first deposit to the casino?
Could you please specify when exactly you made your deposit to the casino? Please send me the proof of deposit to my email: veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
