HomeComplaintsHigh Flyer Casino - Player's deposited funds are not showing in the account.

High Flyer Casino - Player's deposited funds are not showing in the account.

Amount: Can$20

High Flyer Casino
Safety Index:Above average
Submitted: 20 May 2024 | Case closed : 03 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Ontario deposited 20.00 to Highflyer Casino through an e-transfer. Although her bank confirmed the transfer was successful, the amount did not appear in the player's casino account. The player requested a 20.00 free play to resolve this issue. The Complaints Team was unable to resolve the issue due to the player's lack of response to follow-up inquiries.

Public
Public
1 month ago

In year 2023 I deposited 20.00 to highflyer casino through e-transfer , and never recieved my deposit to play. I disputed it several days , waited and even contacted the e-transfer business and my bank. The bank said it went through , ad did e-transfer, but it did not , go to my highflyer account , so I could not play . Please give me 20.00 free play.

Public
Public
1 month ago

Dear Blessu-all,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Was it your first deposit to the casino?

Could you please specify when exactly you made your deposit to the casino? Please send me the proof of deposit to my email: veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Public
Public
1 month ago

Dear Blessu-all,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news