High Flyer Casino - Player's deposited funds are not showing in the account.

In year 2023 I deposited 20.00 to highflyer casino through e-transfer , and never recieved my deposit to play. I disputed it several days , waited and even contacted the e-transfer business and my bank. The bank said it went through , ad did e-transfer, but it did not , go to my highflyer account , so I could not play . Please give me 20.00 free play.

Dear Blessu-all,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Was it your first deposit to the casino?

Could you please specify when exactly you made your deposit to the casino? Please send me the proof of deposit to my email: veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Blessu-all,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.