The player from the US is encountering issues in blackjack, including a problem with splitting aces and not receiving appropriate winnings. The player is unable to contact the casino for support.
Played blackjack and dealer busted on 2 dollar bet said I won 4 dollars but left my balance at 0 dollars. Has been messing up lately when splitting aces only gives one card for each hand and wo.t let draw anymore now taking winnings in blackjack and can't reach anyone by phone and their live chat goes to email and no answer from anyone
Dear Slaphappy77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru?
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.
Best regards,
Petronela
Hi Slaphappy77,
Thank you.