High 5 Casino review

The player from Missouri reported that High 5 casino acknowledged a system glitch in the Gold N Spin game but refused to pay winnings from two bonus rounds played on 11-3-25 (about $700) and 11-6-25 (about $400), as there was no record of the rounds; she had screenshots documenting the sessions. She requested the casino to pay the missing winnings. We investigated the complaint but found that the game history records provided did not overlap with the screenshots of winnings, and the casino's investigation found no inconsistencies. Due to insufficient evidence and lack of further response from the player, the complaint was closed without resolution.

A user deposited $175 via Trustly, received a confirmation, but their High 5 account was not credited. Trustly confirms the payment was completed and the bank shows a debit, yet High 5 Casino claims the deposit was declined and are offering a 3–5 business day refund, which has not occurred. The user has provided deposit proof but the casino allegedly accuses them of creating multiple accounts, which the user denies. The case remains unresolved with no resolution to credit the funds.

A long-time player reports that after attempting to redeem about $800, their account was closed with no clear explanation and no contact options. They had completed verification, including social security information, and even opened a new bank account for payout. The casino emailed that the account violated terms by creating more than one account, which the player disputes, stating they only have one account. They received duplicate copy-paste responses and have not been able to reach a supervisor or disputes team for resolution.

A longtime player reports that after winning a large amount, the site asked for additional documents and a new payment card. Although they submitted everything 10 days ago, they’re told verification is still pending and that redeeming funds could take up to 14 days, which is longer than past experiences (especially with Skrill). The player believes they’re being stalled and fears they won’t be paid what they’re owed. The mediator has requested clearer updates and a total amount disputed, warning that lack of response could result in the case being marked unresolved.

A verified member reports that on Feb 27, 2025 the app redirected to a generic version, preventing access to sweeps coins and redemption. They also can’t log in on a laptop, reinstalling the app doesn’t help, and gift card redemption via Prize Out is blocked. They contacted High 5 with no reply and have escalated the issue to a mediator, requesting assistance and a resolution to redeem the remaining coins. They emphasize loyalty and good standing and fear deceptive practices as the site reportedly left Connecticut on March 14, 2025. The complaint has been closed as unresolved due to no reaction from the casino's side.

The player from Tennessee had attempted to withdraw €4500, but the casino confiscated the funds, alleging that he had multiple accounts without providing further details. Despite the player's attempts to clarify the situation, he did not respond to the Complaints Team's inquiries within the given timeframe. Consequently, the complaint was closed due to lack of communication, although the player retained the option to reopen it in the future. The Complaints Team remained available to assist if the player decided to reach out again.

The player from California faced account deletion and confiscation of his winnings after updating his information. Despite having been allowed to keep an active account since 2024, he was informed that he had violated the multiple accounts rule, resulting in the loss of his $277 winnings. The Complaints Team attempted to engage the casino for clarification but received no response. Consequently, the complaint was marked as "unresolved," and the player was advised on potential further actions, including contacting the California Department of Consumer Affairs.

The player from Connecticut, a verified member of High 5 Casino, was unable to access his account and redeem 2000 sweeps coins after being redirected to a generic version of the site. Despite multiple attempts to contact support and access his account on different devices, he did not receive a response and was concerned about the casino leaving Connecticut. The issue was resolved when he changed his password and successfully logged in, allowing him to redeem some of his sweeps coins. He expressed gratitude for the assistance received from the Complaints Team.

The player from Louisiana faced difficulty due to alleged violations of KYC and AML rules, claiming that the casino had failed to protect problem gamblers and did not conduct proper due diligence regarding his history. The player asserted that he had been allowed to gamble excessively without appropriate intervention or self-exclusion support, leading to significant financial loss. However, the Complaints Team concluded that there was insufficient evidence to support a refund request or to penalize the casino, as the player had not provided a formal self-exclusion request indicating his gambling problem. The complaint was closed with recommendations for future self-exclusion procedures and support resources.