HomeComplaintsHigh 5 Casino - Casino website seems to be blocked.

High 5 Casino - Casino website seems to be blocked.

Amount: €31

High 5 Casino
Safety Index:High
Submitted: 20 Aug 2021 | Case closed : 07 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Finland is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

The page threw me out in the middle of playing and now the whole website can no longer be found. Is it possible that I have been the victim of a scam?

T. Tanja Kokko

Automatic translation:
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Public
2 years ago

Dear Tanja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
2 years ago

Dear Tanja,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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