The player from the United Kingdom has been attempting to withdraw £2386 since September 25, 2024, and keeps receiving assurances that the funds will be processed soon. Despite these delays, the casino has since closed their account.
HeySpin Casino - Player's account has been closed after withdrawal delay.
Amount: £2,368
HeySpin Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 16h 27m 54s
Case summary
7 hours ago
Public
Public
19 hours ago
I have been trying to withdraw since 25th September 2024 of the amount £2386.
I keep getting told it will be with me soon and await an email, time frame is 48hours. On there site it says up to 48hours. They have since closed my account.
Public
Public
8 hours ago
Dear Bouch-1308,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before your account was closed?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
