The player from Bulgaria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Heybets Casino - Player’s withdrawal has been delayed.
Amount: $5,295
Heybets Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Heybets Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello, i deposited a few times with Heybets and naturally lost, however on the last deposit i won some money. Since then I requested 4 withdraws from which none of them have arrived. The total sum is 5295$. I contacted the support because they promote instant crypto withdraws, however, in my case it has been 24 hours since first withdraw. The support has been telling me to wait, however, i am starting to get worried as i feel something strange. Nobody asked me to do kyc and the reasoning for delay is ‘first withdraw’ or ‘big win’ i have screenshots from chats and also the withdraws submitted. I am not over the withdraw limit and i am not playing from a restricted country. Currently the support has stopped responding and the email i sent have not been answered.
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1 year ago
Dear Eldoraadoo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Update: after Luke from VIP in heybets contacted me, everything has been resolved and paid out. Thanks to their quick action. Good luck
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1 year ago
Dear Eldoraadoo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
