Heybets Casino - Player’s withdrawal has been delayed.

Hello, i am Georgios Anastasiades.

On 11/5/23 i made requests for withdrawals €300 & €500. All this days said to me that i receive up to 48 hours, in 4 days, in 5 up to 7 days, 2 days asked me for patience to review the finance team. Then technical problem, i sent again my iban no, again i wait. 13 days from 11/5/23 when i made requests. Now nobody give any answer what happen. If answer me asked my to wait the finance team. On 8/5/23 i made again request for withdrawal and in 3 hours the money deposit in my account. Now why happen that? i believe they don't want to give my winnings. I attached all the chat with support and the requests of withdrawals.

Please help me to receive my winnings.

I wait to inform me.

Thanks

Georgios

Dear GAAPI29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear GAAPI29,

Have you received your withdrawal from the casino yet?

HELLO,

NO I DID NOT RECEIVE YET. NOW ASKED ME THAT THEY HAVE PROBLEM WITH BANK PAYMENT PROVIDER.

THEY ASKED TO PAY ME BY CRYPTO BUT I DONT HAVE WALLET. I TRY TO CREATE BY I DONT UNDERSTAND THIS TYPE.

Hello, do you have any news?

They contact me today and asked me to give again my iban no. They asked me that they will contact with me later to inform me but until now nobody contact. 15 days tomorrow. I dont we happen that.

Please inform me if you have any news.

Thanks

Georgios

Any news?

ok i received. thanks

Dear GAAPI29,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru