The player from Brazil had created an account at heroi.bet and completed verification to receive a R$25 bonus. However, even after nearly 3 days since verification, the bonus had not been credited to her account and her inquiries had been repeatedly deferred to the review team. We had reached out to the player for further information to better understand the situation but received no response. Therefore, we were unable to investigate further and had to reject the complaint.
HEROI.BET Casino - Player did not receive promised bonus.
Amount: 25 R$
HEROI.BET Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
Hello, I created an account at this casino (heroi.bet) with the intention of obtaining the R$25 bonus upon account verification. However, they asked for a myriad of documents, including a selfie, all of which I provided correctly. My account was verified but I never saw the R$25 bonus. Every time I reach out to them via chat, they give me the same story that their responsible team is reviewing the case and will respond to me. (This has been going on for over 3 days now). In conclusion, I do NOT recommend this casino to ANYONE and I would like ALL my data deleted from their database.
Automatic translation:
Public
Public
8 months ago
Dear mrbrenze,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HEROI.BET Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any deposits in the casino?
- Have you asked the casino to close your account already?
Thank you very much in advance for your reply.
Best regards,
Tomas
