HomeComplaintsHellSpin Casino - The player's deposit was not credited.

HellSpin Casino - The player's deposit was not credited.

Amount: A$70

HellSpin Casino
Safety Index:Below average
Submitted: 29 Mar 2023 | Case closed : 29 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's deposit was not credited for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

Paid deposit using coinspot like usi yet for some reason they never reviewed the funds. This was almost 2 days ago now and the issue is still being disputed. I have been given no indication as to why if happened or when I will see a resolution and it's caused great emotional distress. I'm concerned I womt get my money back at all.

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1 year ago

Dear jacquelynmaree8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago

Apparently they have no way of tracking it and I cant rove either or so I just lost $80 this is not a good trend its becoming more common its happening to me again with kaboombet now.


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1 year ago

Dear jacquelynmaree8,

Please be sure to forward your payment confirmation from your provider to the casino as the proof of payment and let us know once they respond to it.

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1 year ago

Dear jacquelynmaree8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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