2 years ago
I've had great difficulty regarding my withdrawal, it's been over 5 hours now with no response other than the generic unpersonalised one that I'm on a que blahahahahba. Not very impressed with the level of service or the speed of withdrawal as it is crypto I expected a little faster then the 5 hours I've been subjected too. Still gives me the option to cancel it if course which too me is a tactic to get you to cancel your withdraw and spend the winnings. Very very obvious.
- Fast responses and generally helpful if pressed
- Generic responses impersonal interactions
- very very slow withdrawal process
- Issues with general withdrawing functions overall
2
Playfina Casino
2 years ago
Dear Jacquelyn,
Thank you for your feedback! We have thoroughly reviewed your situation. According to our system, you canceled the first two withdrawal requests on your own. Only your third withdrawal request was canceled from our end due to an unconfirmed cashout address. You reached out to our technical support chat, where our specialist communicated with you regarding this matter. To facilitate a successful withdrawal, he kindly requested your response to an email to confirm the withdrawal amount and address. You replied to the email, leading to swift and successful payment confirmation from our side. After our specialist confirmed the address and provided information about the waiting time, it was necessary to await the final transaction status from the payment system, without self-canceling the request.
We regret the delay you've experienced with your withdrawal. Typically, withdrawals to cryptocurrency wallets on our site are processed instantly. Rest assured, that we process payouts from our end as quickly as possible. Delays may occur on the payment system's side.
Your seamless gaming experience is our goal at Playfina. For any issues or queries, please don't hesitate to reach out to our 24/7 Live Chat or send us an email at [email protected]. We're always delighted to assist you.
Kind regards,
Playfina Casino
Thank you for your feedback! We have thoroughly reviewed your situation. According to our system, you canceled the first two withdrawal requests on your own. Only your third withdrawal request was canceled from our end due to an unconfirmed cashout address. You reached out to our technical support chat, where our specialist communicated with you regarding this matter. To facilitate a successful withdrawal, he kindly requested your response to an email to confirm the withdrawal amount and address. You replied to the email, leading to swift and successful payment confirmation from our side. After our specialist confirmed the address and provided information about the waiting time, it was necessary to await the final transaction status from the payment system, without self-canceling the request.
We regret the delay you've experienced with your withdrawal. Typically, withdrawals to cryptocurrency wallets on our site are processed instantly. Rest assured, that we process payouts from our end as quickly as possible. Delays may occur on the payment system's side.
Your seamless gaming experience is our goal at Playfina. For any issues or queries, please don't hesitate to reach out to our 24/7 Live Chat or send us an email at [email protected]. We're always delighted to assist you.
Kind regards,
Playfina Casino
