HellSpin Casino - Player’s withdrawal has been delayed.

Warte seit über 5 Tagen auf ein Auszahlungen von 2 x 2000€... Obwohl in den AGB steht das es maximal 3 Tage dauern kann vertröstet mich der Support immer wieder ich solle 5 Tage warten.

Natürlich ist auch jetzt am 5 Tag nichts angekommen. Obwohl ich mehrfach drum gebeten haben waren sie auch nicht in der Lage mir Dokumente zu schicken die die Zahlungen bestätigen.

HellSpin ist wirklich das mit Abstand schlechteste Casino das ich in 20 Jahren Online Casinos bespielt habe. Kann jedem nur davon abraten hier einzuzahlen.

Dear TomWegas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello TomWegas,

Have there been any developments since our last conversation, please? 

Dear TomWegas,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.