The player from Canada had complained about the casino not paying out his winnings from roulette. Despite having raised the issue multiple times, the casino maintained there was no irregularity and did not resolve the problem. We had requested additional evidence from the player to proceed with the case, but due to a lack of response, we were unable to further investigate or provide potential solutions. The complaint was eventually rejected due to the player's non-communication.
HellSpin Casino - Player's winnings are not paid.
Amount: Can$500
HellSpin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
HellSpin Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
This casino dont pay my winning on rollette, i stake 54 dollars and won the game and make rebet again desame number as the first time number that i played came out again and the casino dont pay me. Every single time it happen and i complaint they always forwarded it to the other deparment and qhen i got reply they simply said no irregularity on the game, it happen couple time they say only one thing no irregularity,thats it my money Is gone.
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9 months ago
Dear ecuevillas7978,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru?
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.
Best regards,
Petronela
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9 months ago
Dear ecuevillas7978,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
