HellSpin Casino - Player's having difficulty with the withdrawal process.

I've been trying to withdraw money for a week now, and I don't have any bonuses. My account is verified, but when I request a withdrawal, they refuse it, telling me to upload a payment document to their website. Each time I upload the payment document, there seems to be a problem. Simply put, they're not allowing me to withdraw my money in any way. I'm requesting your help with this situation. Thank you.

Dear filip669,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand that the unverified payment document seems to be the only issue that is causing the delay? Did the casino explain what was wrong with the document or what you should do for it to be verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I don't have any successful withdrawals and when I upload the document that confirms my first deposit, they always reply that my name is not on the document, but my first deposit was via apple pay and they want confirmation of the first deposit, they want me to send a screenshot from the bank where it is time of payment, amount, etc., but the only thing to send them is this.

Thank you very much for your reply, filip669. This seems like an automated reply. Have you tried contacting casino support regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear filip669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.