HellSpin Casino - Player has experienced a technical glitch while playing.

My balance of 196 BRL ($54 aud), was wiped suddenly after playing auto Roulette on the 29th of April 2022. Constant chats with support team have been met with "we will contact you by email" and have heard nothing. It's been long enough. I have screenshots of said chats and a screenshot of the session before it happened with the relevant session ID. All i have is a case number of BBCUS-223281

Dear Podgorski37,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Podgorski37,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.