HomeComplaintsHelabet Casino - Player’s deposits have never been credited to his casino account.

Helabet Casino - Player’s deposits have never been credited to his casino account.

Amount: 24,000 INR

Helabet Casino
Safety Index:Below average
Submitted: 17 Dec 2022 | Case closed : 01 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

I deposited two times 10k and 14k but not a single time money add in my account their customer service of email are too bad I am trying to reach them from 1 months but they reply me in 15 days and also not given any solution for my problem.

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1 year ago

Dear pritammaurya128,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

Could you please forward your payment receipts along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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1 year ago

Dear pritammaurya128,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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