Helabet Casino - Player’s account has been blocked.

Guys pls I am so depressed, I feel like commiting suicide, this people @helabetNG @HelaBet they refused to pay me my winnings,I won 50k , since yesterday, ive been trying to withdraw my funds but they dont want to pay me, they now blocked my a cct, pls that 50k is all i have

Dear ebukizu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I focus on sport betting Ma, and yes I passed the verification and no I didn't use a bonus to bet, I used the money I deposited into my acct

Thank you for your reply, ebukizu. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Hey, Hela bet has casino, and I won some from casino and some from sports betting, making it accumulate,to 50k which I needed to withdraw, but they refused to allow me withdraw my money , with error message.

pls you guys should help me tell them to unblock my acct and allow me with my winnings

In your first reply, you only mentioned sports betting even though I asked which games you played with specific examples. You only mentioned casino games after I explained we cannot help players like you, which leads me to believe that you mainly focused on sports betting. Please understand that if this is your main focus and your account has been blocked, the casino probably detected suspicious activity, or activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.