The player's struggle to verify as the casino is keep requesting new documents. The complaint was resolved as the player verified and withdraw his winnings.
Hejgo Casino - The player's struggle to verify.
Amount: €50
Hejgo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Hejgo Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Hello Thent,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Hejgo Casino. Allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process? Which documents are already approved and which one the casino still requests from you? Are you able to contact them easily or takes longer? Did you use any bonus to accumulate your balance?
Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Translation
This is still the proof that I only made one deposit, it is purely arbitrary to demand a deposit from the casino from 02/01/2022, which did not take place because the deposit was on 01/31/22
Automatic translation:
