The player from Norway had submitted a withdrawal request less than two weeks before he contacted us and hadn't received his winnings. After we advised him to be patient and wait at least 14 days after requesting the withdrawal, the player confirmed that the casino had paid out his winnings, albeit with some delay. We then marked the complaint as 'resolved' in our system.
Haz Casino - Withdrawal of player's winnings has been delayed.
Amount: 15,000 kr
Haz Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
They are using too long to make my withdrawals, i have had 2 withdrawals a while ago and then it only took 1 day, now i have played for way more money and my withdrawals are way lower than what ive lost.. so i don't see the problem of the casino here, why is it taking so long...
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5 months ago
Dear hemstad89,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
They paid out now, just took a little longer thN usual 🙂 just had a bad experience with this before that's why I got so worked up.
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4 months ago
Dear hemstad89,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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