The player's winnings were voided for breaching the bonus terms. The complaint was closed as the player stopped responding.
Happy Hugo Casino - The player's winnings were voided.
Amount: €17,000
Happy Hugo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Happy Hugo Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Payouts of 14k euros + credit of about 3k was simply deleted from my account. I had accepted a bonus to my deposit and was now being punished mercilessly for it! For a while I played small stakes and then raised the stakes a little and won. I then requested a 2k withdrawal and canceled the bonus which I haven't used yet! I then increased the stake for the remaining credit and made a fat 20k+ profit (bonus had already been cancelled). 14k were requested for withdrawal and around 3k were still on the account. Now it's all gone and I'm told I made spins over €4/spin. 1 bonus money was not touched. 2 the big spins were only after the bonus had already been canceled 3. If it's not allowed, why can you play for bigger stakes?
Automatic translation:
Public
Public
2 years ago
Hello Cazzador,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Happy Hugo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Which exact bonus did you claim? Is it possible to send us your deposit, bonus and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
