Happy Hugo Casino - Player’s questioning wagering requirements.

Amount: €400

Happy Hugo Casino

Safety Index:Low Submitted: 19 Nov 2021 | Case closed : 05 Dec 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is complaining about unclear bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.

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meik

Unregistered user

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2 years ago

OriginalTranslation

Hi there,

PRELIMINARY, IT'S ABOUT THE PROVIDER HAPPYBET.DE

unfortunately I didn't find it in your list

following problem:

I won a quota boost from the provider, which has to be implemented 6 times. (EUR 73.39 must be wagered 6 times)

Since this boost was only credited 4 days later, I also took advantage of a deposit bonus.

Deposit 100 eur and get a 50 eur bonus. I almost finished this bonus (244.12 of 300 EUR)

When the quota boost was credited, which actually has to be implemented as a combination bet, I continued to bet normally.

These bets were now rated for the quota boost instead of the deposit bonus. sum about 90 eur that i lost.

in my opinion, the quota boost is done with that. but unfortunately (for whatever reason) you seem to have to continue to implement this boost before the other deposit bonus continues.

when chatting you can't reach anyone and the support doesn't answer.

I'm asking for your help....

LG and thank you very much

meik

Automatic translation:

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Petronela

Complaints Team Lead

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2 years ago

Dear meik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the casino website https://www.happybetcasino.de/ and I have to say that it doesn't look like a proper casino at all. Could you please advise if there's any other alternative website link?

Do I understand correctly that you are experiencing difficulties completing the bonus wagering requirements? Could you please forward your cashier and deposit histories? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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2 years ago

Dear meik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.