The player from Germany is complaining about unclear bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.
Happy Hugo Casino - Player’s questioning wagering requirements.
Amount: €400
Happy Hugo Casino
Safety Index:Below averageSafety Index
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5.9
Happy Hugo Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi there,
PRELIMINARY, IT'S ABOUT THE PROVIDER HAPPYBET.DE
unfortunately I didn't find it in your list
following problem:
I won a quota boost from the provider, which has to be implemented 6 times. (EUR 73.39 must be wagered 6 times)
Since this boost was only credited 4 days later, I also took advantage of a deposit bonus.
Deposit 100 eur and get a 50 eur bonus. I almost finished this bonus (244.12 of 300 EUR)
When the quota boost was credited, which actually has to be implemented as a combination bet, I continued to bet normally.
These bets were now rated for the quota boost instead of the deposit bonus. sum about 90 eur that i lost.
in my opinion, the quota boost is done with that. but unfortunately (for whatever reason) you seem to have to continue to implement this boost before the other deposit bonus continues.
when chatting you can't reach anyone and the support doesn't answer.
I'm asking for your help....
LG and thank you very much
meik
Automatic translation:
Public
Public
3 years ago
Dear meik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have checked the casino website https://www.happybetcasino.de/ and I have to say that it doesn't look like a proper casino at all. Could you please advise if there's any other alternative website link?
Do I understand correctly that you are experiencing difficulties completing the bonus wagering requirements? Could you please forward your cashier and deposit histories? My email address is petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
