GW Casino - Player's account has been closed but still receives communication.

I have requested for then to unsubscribe me from all communications, they advise that it takes seven days to unsubscribe a person, which never gets actioned.

I have closed the account as it was getting to addictive, they finally closed it after offering bonus after bonus at me.

They don't care if you have or getting addicted, they just keep on persisting.

I really want them to leave me alone they are blocked, spam section of my gmail but still comes through.

Dear bigceasar818,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GW Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your communication with the casino that led to your account being closed?
• Could you please share your communication in which you asked the casino to no longer send marketing communication to you?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

OK, I will send through soon thank you.

Hello bigceasar818,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru