HomeComplaintsGW Casino - Player's account has been closed but still receives communication.

GW Casino - Player's account has been closed but still receives communication.

Amount: ??

GW Casino
Safety Index:Very low
Submitted: 02 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 0h 13m 51s

Case summary

3 days ago

The player from Australia requests to be unsubscribed from all communications, but the casino fails to act despite claiming it takes seven days. After closing the account due to addiction concerns, the player continues to receive unwanted messages and bonuses.

Public
Public
1 week ago

I have requested for then to unsubscribe me from all communications, they advise that it takes seven days to unsubscribe a person, which never gets actioned.


I have closed the account as it was getting to addictive, they finally closed it after offering bonus after bonus at me.


They don't care if you have or getting addicted, they just keep on persisting.


I really want them to leave me alone they are blocked, spam section of my gmail but still comes through.

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Public
1 week ago

Dear bigceasar818,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GW Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please share your communication with the casino that led to your account being closed?
  • Could you please share your communication in which you asked the casino to no longer send marketing communication to you?
  • My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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Public
1 week ago

OK, I will send through soon thank you.

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6 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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Public
3 days ago

Hello bigceasar818,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Waiting for approval
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2 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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