GW Casino - Player's account has been closed but still receives communication.

I have requested for then to unsubscribe me from all communications, they advise that it takes seven days to unsubscribe a person, which never gets actioned.

I have closed the account as it was getting to addictive, they finally closed it after offering bonus after bonus at me.

They don't care if you have or getting addicted, they just keep on persisting.

I really want them to leave me alone they are blocked, spam section of my gmail but still comes through.

Dear bigceasar818,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GW Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your communication with the casino that led to your account being closed?
• Could you please share your communication in which you asked the casino to no longer send marketing communication to you?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

OK, I will send through soon thank you.

Hi

This was the last one I sent out, Im sorry i deleted the ones prior out of fear my wife goes through my emails.

Also towards the end of the email i got frustrated and said some nasty words to them. I have whitened it out.

Hello bigceasar818,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

ok thank you

I appreciate your patience.

Are the emails coming from the same email address? Have you tried to block the contact in Gmail directly?

Hi Thomas

I have blocked all the emails from that casino in my gmail account it still comes through my spam, there is an unsubscribe link, however, that goes to their website, they do not have live chat so you have to email their support and its just a continuous cycle.

Thank you very much, bigceasar818, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear bigceasar818,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Unfortunately, it appears that the casino you’ve chosen has a low safety rating and a poor track record when it comes to addressing customer complaints. While the chances of receiving a favorable response from them are slim, I’ve reached out to their official support team via email to request assistance with your issue. I’m currently awaiting their response and will keep you updated.

Thank you for your understanding and patience.

In the meantime, I’d like to ask: Do emails from the casino always come from the same address? Could you please clarify how you blocked those emails? Gmail allows users to block senders, which prevents any emails from the blocked address from coming through.

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thanks Kubo, this casino dosent care tbh

Dear bigceasar818,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

As I haven’t received a response to my previous questions, I’m unclear on how you’ve been blocking those emails. To help you with this, I recommend reviewing this article (link here), which provides a clear explanation of how to block a sender on Gmail.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo