The player from Brazil had attempted to register and claim a no-deposit bonus at the casino. However, she had encountered issues, which led to a complaint. We had reached out to her for more information, but she did not respond to our inquiries. Due to her lack of response, we were unable to investigate the matter further. Consequently, we had to reject her complaint.
GuruPlay Casino - Player can't log into his account and claim a bonus.
Amount: ??
GuruPlay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
GuruPlay Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I registered as requested, and was told there was a bonus but when I try to enter the no deposit bonus, it says my email does not exist
Automatic translation:
Public
Public
1 year ago
Dear Rosaura,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GuruPlay Casino.
I tried to check the website but it's currently under maintenance.
However in our review https://casino.guru/guruplay-casino-review
We inform players the casino isn't accepting players from Brazil. Could you please advise if you deposited any money in the casino or were able to contact support about the issue?
I'll await your reply.
Best regards,
Tomas
