The player from Germany has requested withdrawal a few days ago. It has been pending since. Player’s complaint has been resolved successfully.
GunsBet Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €5,000
GunsBet Casino
Safety Index:Above averageSafety Index
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7.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
This provider promised me a payout within 24 hours. Unfortunately, there was no payment even days after that, probably because the provider saw that I only lost at the provider's sister casinos. The payouts can still be canceled after several days. When I lost a lot, a VIP manager was immediately made available to me as a contact person who should also help with payouts. I do not receive any information as to why the payment via bank is simply not being carried out. Obviously, you don't want to close the case either. The account is verified, I have never used bonuses. In the chat I was even told that the payout was being processed right now. That is an outright lie, however.
Automatic translation:
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3 years ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
The payout is still pending and just not being processed. The provider hopes that I will cancel this as I only lost in the sister casinos.
Edited
Automatic translation:
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3 years ago
I fully understand your frustration, Stefan. However, I will set the timer for additional 6 days and if there’s no development by Monday (which will allow 10 days for the casino to process your withdrawals), we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.
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3 years ago
Translation
The casino has finally agreed to pay out after I sent the complaint to them. So the case can be closed. Thanks for the help
Automatic translation:
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3 years ago
As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Stefan, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
