HomeComplaintsGudar Casino - Player’s withdrawal has been delayed.

Gudar Casino - Player’s withdrawal has been delayed.

Amount: €150

Gudar Casino
Safety Index:Low
Submitted: 02 Feb 2022 | Resolved : 05 Feb 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Belarus has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

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2 years ago
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2 years ago

Dear ilnavichen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you can still see the withdrawal as pending inside your casino account, or it has been processed but never reached you? How many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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2 years ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

There was confusion. But the casinos coped with the situation. Money received. Thank you

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Public
2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ilnavichen, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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