Gslot Casino - Withdrawal of player's winnings has been delayed.

Hi I'm here again to submit a complaint because I made 2 withdrawal but they say My detail is wrong how can my card details wrong if it makes a successful deposit? But it can't make a withdrawal it rejected? The guy there Chris in the live chat keeps saying I typed wrong details I simply ask him to transfer my request to the manager to get a wire transfer done because my payment rejected he refused to do so

Dear johanamajeed9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi I have already had a issue with this casino for my first withdrawal they also send a email your account is verify this is not the first time of issue I can't withdraw only deposit I kindly ask for a refund to my bank account my payment because I can't make the withdrawal though my card it rejected many times

I requested withdrawal and it rejected I requested withdrawal during January it rejected too to fix this issues they did a wire transfer the last time I explained to the live chat but he refused to submit my request to the manager

Thank you for your reply, johanamajeed9. Do I understand correctly that the withdrawal from September 10 to your credit card was also canceled? Or is it still marked as pending in your account?

Hi I made alot of withdrawal during September 10 it was all cancel and rejected today I also made more withdrawal I uploaded another bank statement and show them that my details are correct they told me to try again and again and again I already told them that it still rejecting I'm asking for a refund since I can't withdraw it keeps cancelled all the time in addition I also made withdrawal though my card which I used for deposit it was also rejected I have no choice here if both my bank and card withdrawal is rejected I kindly ask for a refund my balance has also increase

Hi again I'm here because I'm not getting my issue fix the casino said they can't send my payment to Guyana but I made alot of deposit successful in the casino I can't use another payment method because it does not work in my country I ask the casino for a refund please because the 1st of January they had already do a payment for me now they say they can't please help

Hello I would like to personally ask the person In charge... WHY do you accept players from Guyana when you can't send out payment to Guyana?... WHY do you take money from player's from Guyana but you do not have method to give them back their money? This is a total fraud because you supposed to baned players from Guyana if you don't have method for them to receive payment from you...on your registration from before you register on your website the county "GUYANA" is not supposed to be on your terms and conditions as accepted players if you can't provide a payment for them it clearly shows that you just take people money but you can't give them back this is very ridiculous you shouldn't be accepting players from Guyana if you can't do transfer..... I am not going to stop until I receive my payment and it's not even winnings it's more less than the Money I spend their in your casino you don't give anything you take everything...... Who ever reads this kindly transfer it to the boss!

Hi the casino is saying that they can't do my refund that I have to use the Skrill and Neteller to do my withdrawal I send screenshots showing that those 2 method do not accept resident from Guyana they are still denying that they accept people from Guyana this has gone too far now I really need my payment someone please reply

Thank you very much johanamajeed9 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello johanamajeed9,

I am sorry to hear about your ongoing issue with the withdrawals and the refund. I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you. First, I would like to ask the representatives of Gslot Casino to join the discussion in order to help us resolve the issue.

Gslot Casino,

Could you explain what options there are for johanamajeed9 to successfully receive the refund?

Dear johanamajeed9 and CasinoGuru Team,

We would like to shed light on the situation mentioned in this complaint.

Initially, the player experienced issues with requesting the withdrawal as data for the bank transfer was not entered correctly, but with our help, the cashout request was initiated. 

Unfortunately, due to the specific geo of the player's country, the withdrawal was not successful. The player stated to have no alternative methods available in their country, so we have tried a manual refund, which was not successful for the same reason as previously.

It is important to mention that the availability of payment methods does not depend solely on us, but also on the payment providers that can process the transaction to the specific country.

We were doing everything we could to find a convenient way to cash out the winnings for the player. Unfortunately, the player has chosen to use the money for gaming activity, spending all available funds as a result.

We hope that we have described this situation in all detail. Please let us know if we can be of any further assistance to you!

Best regards,

Gslot Casino Team

Hello all,

thanks for the explanation to the Gslot casino team.

We've been informed by johanamajeed9, via email that she played down her winnings. Unfortunately, since this is the case, we cannot help further resolve the case and we'll have to reject it.

johanamajeed9,

I am sorry we couldn't help you this time, but don't hesitate to contact us in case you have any other issues with online casinos in the future.