HomeComplaintsGslot Casino - Player’s withdrawal has been cancelled.

Gslot Casino - Player’s withdrawal has been cancelled.

Amount: €30

Gslot Casino
Safety Index:High
Submitted: 21 Oct 2020 | Case closed : 03 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Finland had his withdrawal voided without further explanation. The complaint was rejected as the player is non-responsive.

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3 years ago
Translation

The casino did not pay my winnings. Could not log in to the casino without making a new deposit. Now my casino account is closed. I haven't taken bonuses. That is, they stole my money and my profits

Automatic translation:
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3 years ago

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any confirmation from the casino that your account has been verified successfully in the past? Could you please advise if any explanation regarding your account closure has been given to you? If yes, forward it along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago
Translation

The account was previously verified. They even paid for my previous win, but not the newer one. Today came a ridiculous message from the casino that I should send a letter to the casino to get my account open again. I changed my password and it was confirmed, but it didn't work and the account was closed.

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3 years ago

Have you accumulated your winnings with or without active bonus?

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3 years ago
Translation

No bonus

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3 years ago

Thank you very much, Jouni, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

We will now try to contact the casino to join us and help us resolve the player's issue.

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3 years ago

Dear Jouni, we have received information from the casino that your account is still active and your withdrawal has been canceled due to wagering requirement of the deposited amount. Could you please advise if you are able to get to your account and complete the wager?

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3 years ago
Translation

I can't access my account. The password they gave themselves did not work. Informed the casino that I need to write them a letter asking them to open my account. Shit casino, stay away

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3 years ago

Could you please send us your conversation with the casino making that statement about writing them a letter, or any useable conversation which would support your case?

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3 years ago
Translation

Messages from that scam casino have already been removed from spam

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3 years ago

Dear Jouni,

Is there any update regarding your case? We are still in the touch with the casino but they claim that your account should be still active. However, we weren't able to invite them here on our site to answer directly

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3 years ago

We are now rejecting the complaint as we did not receive any answer from the player for 3 weeks.

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