Gslot Casino - Player’s struggling to complete the account verification.

Amount: €100

Gslot Casino

Safety Index:High Submitted: 29 Aug 2021 | Case closed : 14 Sep 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

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Niklasplay24

Junior Apprentice

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2 years ago

OriginalTranslation

The casino refuses to activate my account (or the payout of 100 €) because they want a screenshot of me where the transaction and the full name can be seen on the my.paysafecard, which is simply not possible but they still demand it from me I've already taken 100 pictures and cropped photos together, but the casino is never satisfied, even a video where you can clearly see both pieces of information. Don't get on a picture !!! Please help me and explain to the casino that you are charging impossible things !!

Automatic translation:

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Petronela

Complaints Team Lead

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2 years ago

Dear Niklasplay24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you deposited funds into your account via Paysafecard voucher or do you have a Paysafe account registered under your name?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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2 years ago

Dear Niklasplay24,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.