The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
Gslot Casino - Player’s struggling to complete the account verification.
Amount: €100
Gslot Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The casino refuses to activate my account (or the payout of 100 €) because they want a screenshot of me where the transaction and the full name can be seen on the my.paysafecard, which is simply not possible but they still demand it from me I've already taken 100 pictures and cropped photos together, but the casino is never satisfied, even a video where you can clearly see both pieces of information. Don't get on a picture !!! Please help me and explain to the casino that you are charging impossible things !!
Automatic translation:
Public
Public
3 years ago
Dear Niklasplay24,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you deposited funds into your account via Paysafecard voucher or do you have a Paysafe account registered under your name?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
