Gslot Casino - Player’s account has been closed and funds are frozen.

After not hearing from the Gslot support team for about a month I tried to access the gslot website and saw that it is offline and Gslot has been closed.

I have €45.000,- in my frozen account (I did not want to gamble away my winnings so I let my account be locked) and withdrew the previous money by E-Mail requests.. is there any way I can get this balance to my bank account?

Dear hlan,

Thank you very much for submitting your complaint. I’m sorry to hear about the situation with your frozen account at Gslot, especially with such a significant amount involved.

From our database, we can confirm that Gslot Casino has been closed since the beginning of November. This is why you are unable to access the website. Given the circumstances, we would like to ask the following questions to clarify your situation:

Account Verification:

• Was your account verified before Gslot closed, and did you complete any required verification processes?

Access Timeline:

• When was the last time you were able to access your Gslot account or attempt to withdraw funds?

Communication with Gslot:

• Have you received any response from Gslot support regarding your request to withdraw your balance, or any notifications about the closure of the casino or account status?

If you have any relevant communication from Gslot, please forward it to petronela.k@casino.guru for further review.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!