GreenSpin Casino - Player's account has been closed after deposit theft.

Deposit theft. Account blocking. Insults from a support service employee.

10/26/2024 registered in this casino greenspinbet. 

Made the first deposit for a welcome bonus of 21 usd using the litecoin method. Then uploaded documents to the verification section and asked the agent in the chat to check the documents and confirm the account. After 5 minutes of waiting, an agent named Tony writes me an extremely unacceptable, inappropriate, offensive statement, quote "Rushists are not allowed to play here. Have a bad day". After that, they immediately block my account and rob my deposit. I regard the agent's behavior as extremism and demand that employee Tony be reprimanded. Political views should not affect gambling activities.

Dear 1zvannii,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GreenSpin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly there was no gaming activity yet on your player's account?
• Have you tried to contact the casino again and asked for a refund of your deposit? With what result?
• Have you tried to contact the casino via other means and point out the live agent's behavior? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas