GreatWin Casino - Player’s withdrawal has been delayed.

Hey,

So i used a sight you recommended called GreatWin bet.

I have read a lot of dodgy reviews about there withdrawal process.

I was told i was verified by one person and by another to send in documents which i have done.

They either dont reply to my emails or they in the live chat give me an automated response.

I put in 1000 NZ altogether and won 4000 NZD i have three seperate withdrawals of 1000 as thats the maximum. I cant even withdraw the other 1000 i wont. This is very bad for problem gamblers i believe. It takes 3 days or so for a reply based off what they said.

I very much doubt il get my money from this wbesite and would like to launch a complaint.

Seems a bit fishy to me and normally i use trusted online gambling sites but thought id try them out.

I wondered if you could get in contact and make sure they process my request. I know its early days but i have never been so worried in my life about getting my money back. I have never logged a complaint before and wondered if you could give me some reassurance. maybe i need to wait longer but im really worried and i dont want to the gamble the money ive won. The 4000 altogether is in the account and i am not touching it.

They should have a flush out process in play which means you could not touch the winnings.

On top of this i have read reviews on sister company's such as Sport AZA and found people have complain due to the withdrawals not being met. I feel like this is going to be a long hard battle to get anymoney back i put in and won.

Kind Regards,

Jae

Dear jakescottlacy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jakescottlacy,

Have you received your withdrawal from the casino yet?

Dear jakescottlacy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.