GreatWin Casino - Player is labeled as a bonus abuser and denied bonuses.

Good evening, I recently managed to win a small amount of money, which I wasn't able to withdraw due to the casino having a 3-day waiting period for withdrawals. I decided to gamble it instead, but that's not the main issue. For about 4-5 months now, I've been unable to receive any bonus on this group's website since they labeled me a bonus abuser. What I don't understand is that I was not just taking the bonuses but since I became a bonus abuser, I have gambled quite a bit of money without any bonuses, and they still haven't removed this label! Despite losing a significant amount for me this month, particularly on this site, when I asked them for at least a deposit bonus on live support, they told me it was not possible. Thank you in advance.

The amount was 65€ but I'm putting 0€ because, as I mentioned earlier, I played and lost it, which was my fault!

Hello manolis777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Greatwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you processed a withdrawal from the casino and when was the last time you spoke to the casino and what was it about?

Please keep in mind that it may take up to 14 days to process a withdrawal. Regarding the bonuses - as they are a good will of the casino, they have the right to decide whether you receive any bonus or not and nobody can enforce them to change their mind. If your only issues is not receiving bonuses, I would recommend to move to a different casino.

Looking forward to your answer.

Regards,

Nick

Good evening, I've been logged in for about 6-8 months when I withdrew about €100 without getting any bonus, then I wasn't a bonus abuser. I spoke to the casino yesterday where I asked for something like cash back if they can't take my bonus abuser and I say this no because I canceled the withdrawal because it's only my fault but we can't play so much money and they still consider me a bonus abuser! I would like to know if it is possible to know where this casino is based because really this month alone I have played close to €200 in this group I don't think we consider bonus abuser yet.

Hello manolis777,

Do I understand it correctly that you have no pending withdrawal at the moment?

As I stated above, it is entirely up to them whether they give you a bonus or not and I can only recommend to move to a different casino if you are not satisfied with this one.

Dear manolis777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.