The player from Germany had requested a withdrawal of 400€ via Bitcoin and another 200€ via bank transfer, totalling 600€. Despite having verified their account, the payouts were still pending and the player was not receiving clear responses from the casino. We asked the player to provide more information, but the player did not respond. Therefore, we were unable to further investigate the issue, and the complaint was rejected.
GreatWin Casino - Player is experiencing delayed withdrawal.
Amount: €400
GreatWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
Translation
Hello, exactly 7 days ago I requested a payout via Bitcoin in the amount of 400€. Subsequently, I was asked to verify my account. I immediately did this, and it was confirmed. Now, I'm waiting for the payout which is still pending. I'm not getting a clear response. Today, I cashed out another 200€ via bank transfer and I'm concerned that I may never see this total sum of 600€. Can you help me?
Automatic translation:
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5 months ago
Dear jasmin97,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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5 months ago
Translation
Hello, okay, I'll get back to you in a week. I am sure that even then there will be no payout. The Greatwin Casino behaves really strangely when asked. Thanks
Automatic translation:
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5 months ago
Translation
Now I have another question about this. How can it be that the casino completed the December 1st payout today. The one from November 24th has still not been processed. That makes absolutely no sense. €200 has been approved but not yet the €400 even though that was a long time ago.
Automatic translation:
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4 months ago
Thanks for your response.
Have you deposited via Bitcoin and a bank transfer in the casino? Have you received any response from the casino, or was your withdrawal processed in the meantime?
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