The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GreatWin Casino - Player claims that payment has been delayed.
Amount: €25,000
GreatWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I won 25000 euros and greatwin just won't pay. I stuck to the daily limit of €500 and requested a first withdrawal and it just won't be processed. How should this continue? It will be months before I cash out the winnings, if I get them at all. From the support you always only get the pre-generated statements, high volume, still in progress, etc. but nothing happens!
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1 year ago
Dear nataliebordasch,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear nataliebordasch,
Have you received your withdrawal from the casino yet?
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1 year ago
Translation
In part....everything is not there yet. A few withdrawals have been processed and nothing has worked for a week!
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1 year ago
Translation
The matter is settled, after a long back and forth and a lot of nerves you finally pay!
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1 year ago
Dear nataliebordasch,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
