The player from Portugal is experiencing difficulties withdrawing their funds due to withdrawal limits. We rejected the complaint because the player didn't respond to our messages and questions.
GratoWin Casino - Player’s struggling to withdraw their winnings.
Amount: €7,300
GratoWin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
GratoWin Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a deposit of 1500EUR and was given a withdrawal limit of 95EUR. This situation is not clarified in the T&C and in the Casino reviews GURU does (unlimited survey).
Automatic translation:
Public
Public
1 year ago
Dear sandmanmm,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you were given any justification to lower your withdrawal limits? Have you withdrawn any winnings from this casino in the past?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Hello Petronela.
I didn't withdraw any amount since I'm a new player. The casino explained that since I still have loyalty points, withdrawals were reduced.
Automatic translation:
Public
Public
1 year ago
Dear sandmanmm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
