Gratorama Casino - Player’s winnings have been voided.

Levantaram me dinheiro da minha conta e fizeram maneira de por como fui eu que joguei mas eu sei o que joguei e roubaram me 400 euros. O movimentos sao retirados da conta em dias que nem joguei so para tentar enganar e eu dei conta e quero o meu dinheiro de volta por isso estou a pedir o histórico da semana passada  para conferir apesar de eu saber o que hoguei eles nao me enganam

Dear Diana,

Thank you for submitting your complaint. I am so sorry to hear about your unpleasant situation. First of all, I would ask you a few questions to fully understand your issue. Could you please confirm if you are able to access your account? Did you claim any bonuses? If yes, could you specify which? Also, have you already verified your account with this casino? Thank you so much in advance for your reply.

Best regards, Satrio

Dear Diana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.