Gratorama Casino - Player’s winnings from No Deposit bonus were capped.

After a bonus of 7 euros I won 900 euros. I asked for a withdrawal but they told me that it is not possible because I had not made a deposit. Then I made a deposit and they asked me to play another 1050 euros to unlock the withdrawal. I reached 1400 and now I they say that only 200 euros will be withdrawn. and the rest will be lost. what should I do

Dear Dimitris

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"Winnings received through the use of the free bonus or free spins, with no deposit made beforehand, shall not exceed €/£/$200 (2000 kr).

Any winnings which shall be made with the free bonus or free spins which exceeds the €/£/$200 (2000 kr) maximum, shall not be recorded as winnings and shall be considered as nil.

The player shall be able to withdraw only the maximum winnings of €/£/$200 (2000 kr) subject to the terms specified in the Bonus Policy."

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Dear Dimitris,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions as well as we cannot go against the maximum cashout restriction set for a No Deposit bonus.