The player from Portugal is struggling to request a withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Miguel,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem regarding the withdrawal. I would like to ask you few questions to make sure that I fully understand this matter. Did you try to communicate this issue to the casino? Was this your first withdrawal request? What method did you use?
Please, be aware that all casinos take KYC (Know Your Customer) very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela