Gratorama Casino - Player doesn’t want to complete KYC (verification).

They have a problem with paying money without verification, why should I send them my documents and address and a copy of the card, what is this nonsense, why did not just send the money I won back to the account from which deposited?

Dear David,

Thank you very much for submitting your complaint through our website. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I am sorry I couldn’t help you more in this case. Thank you very much for your understanding. If there is anything else I could do for you regarding this issue, please do not hesitate to contact me.

Best regards,

Petronela

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.