The player from Cyprus requested a withdrawal from Gransino Casino on 10/11, but after four days, the withdrawal was unexpectedly canceled without notification despite being told it was in the final stage.
Gransino Casino - Player's withdrawal has been delayed and canceled.
Amount: €100
Gransino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 30m 2s
Case summary
2 hours ago
Public
Public
19 hours ago
Translation
Good evening. I want to file a complaint against the casino Gransino because I requested a withdrawal on 10/11, and after waiting for 4 days while communicating with the chat support, they informed me it was in the final stages of processing. Suddenly, my withdrawal was canceled without any notification, and I am very concerned that this might be a scam.
Automatic translation:
Public
Public
2 hours ago
Dear Kallioi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Were your winnings credited back to your casino account after the withdrawal was canceled?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 hours ago
Translation
GOOD MORNING I AM NEW TO THIS CASINO THIS IS MY FIRST WITHDRAWAL AND YES AGAIN THE AMOUNT WAS RETURNED TO THE ACCOUNT AND I ASKED FOR A NEW WITHDRAWAL REQUEST. NO IDENTIFICATION NEEDED
Automatic translation:
Casino Guru is examining the case
