The player from North Rhine-Westphalia has their account locked following a win of 1000€. Although the casino acknowledges the funds, they have not processed the payout after requesting the player to set up a crypto account, which has caused frustration. It has been 14 days without access to the account.
Gransino Casino - Player’s account has been closed after a win.
Amount: €1,000
Gransino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
5d 14h 54m 39s
Case summary
yesterday
Public
Public
2 days ago
Translation
Good morning, I live in Germany. The casino has locked my account after a win. There are 1000 € on the account, and they acknowledge this. I made a deposit there using Jeton. They asked me to provide a crypto account for withdrawal, which I reluctantly set up since I have no knowledge about this. Now they are not paying out. It has been 14 days. I can no longer log in.
Automatic translation:
Public
Public
2 days ago
Hello jablonski1911,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gransino Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that the player has to use the available payment methods or the ones offered by the casino.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
